B3 Developed the Digital Customer Platform for Epiroc

How can customers gain a complete overview of their fleet, schedule service and maintenance more efficiently, and improve operational safety? These were the key questions behind Epiroc's ambition to develop a new digital efficiency solution.

The result was My Epiroc – a digital platform for the mining and infrastructure industries that brings all machines together in a single interface, allowing customers to monitor machine status in real time. B3 partnered with Epiroc throughout the entire journey, from developing the first minimum viable product (MVP) through to production and many years of continuous platform development.

"With B3, we found exactly what we needed to accelerate Epiroc's digital transformation, not only in terms of technical expertise but also through a clear, solution-oriented mindset that consistently moved our initiatives forward.Their ability to understand our challenges, anticipate needs, and respond with high-quality, practical outcomes has made a substantial difference in the success of our projects. B3 has proven to be a true partner – deeply engaged, proactive, and committed. B3 delivers solutions, not just developers."

Joel Fuchs, Product Manager, Epiroc

Epiroc is a leading global productivity partner for the mining and infrastructure industries. The company develops and manufactures innovative drill rigs, rock excavation equipment, and construction solutions using cutting-edge technology. With customers around the world, Epiroc's equipment often operates in extremely demanding environments where regular maintenance and inspections are essential to ensure optimal performance and minimize downtime.

To help customers stay ahead, gain better visibility into their equipment, and manage their operations more efficiently, Epiroc launched My Epiroc.

The platform was designed as a completely new digital efficiency solution, with the customer's machine fleet at its core. Through My Epiroc, users can monitor machine performance and access a complete history of events, inspections, work orders, documentation, and other relevant information. Customers can, for example, track drilling meters, fuel consumption, and active machine alerts that require attention.

User experience was a key priority throughout the development process. B3's UX specialists applied their expertise from large-scale consumer applications to create an intuitive, user-friendly interface tailored to the specific needs of different user groups within the mining industry.

By giving customers direct access to machine data and operational insights, My Epiroc enables more efficient fleet management and better-informed decision-making. Over time, the platform has continuously evolved with new functionality, allowing customers to expand their capabilities through an integrated marketplace of additional services and features.

Today, My Epiroc is available in multiple languages and continues to onboard new customers and users around the world. Through a single, always-available interface, customers can manage their machines, service activities, and support cases anytime, from any smartphone or computer.