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B3 builds a new digital platform for Epiroc’s customers
How can we make it easier for customers to get a clear overview of their machinery fleet, book servicing and maintenance, and introduce safety enhancements? These were the questions that lay behind Epiroc’s need to develop a digital efficiency solution. The result was My Epiroc, a brand new digital platform for the mining and infrastructure industry that makes machinery accessible via an interface and enables customers to see the status of machinery in real time. B3 has been Epiroc’s digitalisation partner on this journey.
Epiroc is a leading global productivity partner for the mining and infrastructure industry. The company uses ground-breaking technology to develop and manufacture innovative drilling rigs and equipment for open cast mining construction. It has customers worldwide, whose machinery operates in environments that are often extremely demanding. This machinery needs to be checked and maintained regularly to ensure that it is working optimally and to prevent downtime. Epiroc wants to make it easier for its customers to stay one step ahead, get a clearer overview of the status of their machinery, and carry out tasks simply. The solution? My Epiroc.
B3 is passionate about what Epiroc and I want to achieve. I can spend just the right amount of time on the project, and B3 understands what I want. The transparency gives me confidence that the delivery following every iteration in the project will create added value.
NIKLAS FORSBERG, IT MANAGER AT EPIROC
Epiroc is a leading global productivity partner for the mining and infrastructure industry. The company uses ground-breaking technology to develop and manufacture innovative drilling rigs and equipment for open cast mining construction. It has customers worldwide, whose machinery operates in environments that are often extremely demanding. This machinery needs to be checked and maintained regularly to ensure that it is working optimally and to prevent downtime. Epiroc wants to make it easier for its customers to stay one step ahead, get a clearer overview of the status of their machinery, and carry out tasks simply. The solution? My Epiroc.
My Epiroc is a brand new efficiency solution for the mining and infrastructure industry. The platform has the machinery fleet at its centre, allowing customers to monitor the status of their equipment and view a full history of events, inspections, orders, documentation and other relevant information. For example, they can find out how many drilling metres have been drilled, how much fuel has been used and whether there are any warnings requiring action. Future features include the ability to get support and book servicing via the newly developed interface. My Epiroc gives customers control over the status of their machinery, enabling them to use it more efficiently.
B3 Commit has been involved in the project from the outset. First, a pilot study was carried out to establish the needs, wishes and technical requirements. B3 Commit now provides Epiroc with an ultramodern cloud-based digital platform via an agile team, including UX, project management, development and quality assurance.
My Epiroc is available in several different languages, and new customers and users are being added to the system all the time. Alongside this, B3 is also working to develop additional digital services to expand the My Epiroc offering. The aim is that customers should be able to use My Epiroc to manage their equipment and tasks around the clock, with ease and via a single interface, from any smartphone or computer.
My Epiroc really is an exciting project, and working with Epiroc is both fascinating and rewarding. We’ve reached the first major milestone with the launch of an initial pilot version for selected customers. Now, we’re working to make My Epiroc a world-leading experience for Epiroc’s customers.
OLOV LEIJONBORG, CEO OF B3 COMMIT
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